Return Policy:
- Returns period: You have 14 days from the date of receipt of your order to request a return.
- Returns Policy: Item must be unworn, unwashed and in the original packaging with all labels and tags still attached.
- How to request a return: Please contact our customer service team at [email/phone] to request a return. Please include your order number and the reason for return.
- Return shipping costs: The costs for returning the item are at your own expense, unless the item is defective or incorrectly delivered.
- Returns Address: The returns address will be provided once your return has been approved by our customer service team.
Refund Policy:
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Refund Period: Once we have received and inspected your returned item, we will process a refund within 7 business days.
- Refund Method: The refund will be issued using the same payment method you used for the original purchase.
- Refund Amount: The refund amount includes the price of the returned item minus any shipping charges.
Exceptions:
- Personal and hygiene products such as underwear and swimwear cannot be returned unless they are defective upon receipt.
- Items that have been discounted or purchased during a promotional period may be returned.
For further questions or assistance, please contact our customer service team. We are ready to help you!
1. Processing time:
- We aim to process your order within 5 working days of receipt of payment. Please note that orders placed during weekends or holidays may take slightly longer to process.
2. Shipping and Delivery:
- We ship our products via [shipping partner], with track & trace service for your convenience.
- Delivery time may vary depending on your location and the shipping method chosen. In general, you can expect your order within 5 working days after shipment.
3. International Shipping:
- We offer international shipping to select countries. Please note that delivery time for international orders may be longer than domestic shipments depending on your location and local customs regulations.
- Please note: any customs fees or duties that may apply to international shipments are the responsibility of the recipient. We recommend that you contact your local customs authorities for more information.
4. Delays and Problems:
- Although we do our best to deliver your order in a timely manner, delays may sometimes occur due to unforeseen circumstances such as weather conditions, holidays, or operational issues with the shipping partner. We ask for your understanding and patience in such situations.
- If you are experiencing any issues with your shipment or have not received your order within the expected delivery time, please contact us and we will do our best to resolve the issue.
5. Address information:
- Please ensure you provide the correct delivery address when placing your order. We are not responsible for delays or errors in delivery due to incorrect or incomplete address information.
